FAQs

Translation converts content from one language to another while preserving its meaning. Localization adapts content for a specific language or market, including terminology and regional conventions. Cultural adaptation considers cultural context and audience expectations, while transcreation takes a more creative approach to adapting messaging for a particular audience.

The right approach depends on the content, its purpose, and the people it’s intended to reach.

We provide over-the-phone interpreting (OPI) and video remote interpreting (VRI) to support real-time communication across many languages. Video interpreting also supports American Sign Language (ASL). Our services help healthcare organizations communicate with patients and members in a range of settings.

Alternate formats make written information available to people with different accessibility needs. CQ Fluency supports formats including braille, large print, audio, accessible PDFs, and ASL video, helping organizations provide important communications in formats their audiences can access.

Yes. We support multilingual communications across print, digital, audio, and other applicable formats. Services can be coordinated around the requirements of each project to help organizations manage content consistently across channels.

Our quality processes combine qualified linguists, subject matter expertise, established review procedures, and technology-enabled workflows. We tailor the level of review to the content and its requirements, with particular attention to accuracy and consistency in regulated communications.

We support enrollment materials, member letters, benefits information, regulatory notices, appeals and grievances, care management communications, and other member-facing content. Our services help health plans manage multilingual and accessible communications across different lines of business.

We provide translation, interpreting, and accessibility services that help healthcare organizations meet applicable communication requirements. Our experience includes work involving CMS requirements, Title VI, Section 1557, and other relevant standards. Specific obligations depend on the organization, program, and communication.

Yes. We help organizations produce communications in accessible formats, including large print, braille, audio, and accessible digital documents. These services can support applicable accessibility and alternate-format obligations, including requirements affecting Medicare Advantage plans and covered healthcare organizations.

Yes. We work with health plans on recurring, high-volume, and time-sensitive communications. Our workflows combine technology-enabled production processes with human expertise to help manage accuracy, consistency, and delivery requirements.

Yes. We support pharmaceutical, biotechnology, clinical research, and medical device organizations with specialized translation and localization services. Projects can include clinical trial documentation, informed consent materials, regulatory submissions, product labeling, instructions for use, and patient-facing communications.

Cultural Intelligence (CQ) is a research-backed framework for understanding and navigating differences across cultures. It offers a useful perspective on how cultural context can influence communication and understanding.

At CQ Fluency, cultural considerations can inform projects where audience context is especially important, including cultural adaptation, transcreation, and multicultural marketing. Not every project requires the same approach.

No. Many projects require accurate translation and localization without additional cultural adaptation. Other communications, particularly those intended to engage specific populations or influence understanding and action, may benefit from a deeper consideration of cultural context. We help determine the appropriate services based on the project’s goals.

We use technology to support workflow management, content preparation, terminology consistency, and production efficiency. Automation can reduce repetitive tasks and streamline coordination, while qualified professionals remain involved where linguistic expertise and review are required.

Yes. In addition to healthcare and life sciences, we support communication needs in government, education, workforce development, community outreach, and other industries. Our services are tailored to each organization’s content, audience, and requirements.

Tell us about your communication needs through our Let’s talk form. We’ll connect you with the right CQ Fluency expert to discuss your project, requirements, and next steps. You can expect a response within one business day.