Lower program costs
Automated translation of claims, denials, appeals, and grievances helped a pharmacy benefit manager cut costs by 25%.
Understanding
changes everything™
Language access and accessibility built for the demands of healthcare. We bring the expertise, scale, and oversight to reduce risk and help members understand and act on their care.
Every message reaches someone
What happens next is what matters.
ISO 9001
certified
ISO 17100
certified
HITRUST r2
certified
HIPAA
compliant
GDPR
compliant
65+
health plans
25+ years
in healthcare
Since 2016
working with CMS
ISO 9001
certified
ISO 17100
certified
HITRUST r2
certified
HIPAA
compliant
GDPR
compliant
65+
health plans
25+ years
in healthcare
Since 2016
working with CMS
why it matters
When communication breaks down, everyone pays a price
- Missed renewal deadlines and lost coverage
- Confusion about denials and appeal rights
- Information they can’t read or access
- Having to call just to understand what’s next
- More member services calls, grievances, and appeals
- Reprints, rework, and missed deadlines
- Greater compliance and audit risk
- Pressure on member retention and Star ratings
69%
of Medicaid disenrollments were due to paperwork issues
27M+
U.S. residents have limited English proficiency
99%
of LEP Medicaid enrollees received renewal notices in English
52%
struggled to understand their EOB after a denial claim
89%
of Medicaid enrollees with a denied claim didn’t appeal
Sources: KFF, 2024; U.S. Commission on Civil Rights, 2026; MACPAC, 2024; KFF, 2023; OIG, 2023.
From access to action
Accuracy matters. So do language, accessibility, and clarity. Together, they help members understand what to do next.
Access
It reaches them: in their language and in a format they can use.
Clarity
They can follow it: clear communication makes the information easier to understand and use.
Engagement
They act on it: communications reflect the audience and context, helping members recognize what’s important and what to do next.
HOW IT WORKS
Understanding, by design
Fluent in healthcare
Clear, accessible communication helps members make decisions, take action, and get the care they need. We help health plans make that possible at scale.
Tell us about your program, and we’ll show you where we can help.