InterpretING
Language access that connects people
Professional phone and video interpreting services that help healthcare organizations communicate clearly, accurately, and in real time with the people they serve.
The challenge
Critical conversations can’t wait
When members and patients need answers, connecting them with a qualified interpreter shouldn’t be another obstacle. Health plans need dependable language access across a range of situations, from routine benefits questions to sensitive clinical conversations.
Common gaps
- Long wait times for qualified interpreters
- Difficulty supporting less common languages
- Limited insight into interpreter performance
- Keeping pace with compliance requirements
why cq fluency
Built for the realities of healthcare
Healthcare expertise
We support 65+ health plans, including 7 of the 10 largest. Our teams understand the operational demands of Medicare, Medicaid, and commercial plans, bringing that experience to every interpreting engagement.
Qualified interpreters, available 24/7
Access our network of 17,000+ interpreters by phone or video, with professionals screened for medical knowledge and cultural competence.
Built to fit your operations
Flexible integration options and configurable reporting and invoicing help you manage interpreting services across teams and locations.
Quality and support you can count on
HIPAA-compliant systems, interpreter quality monitoring, and dedicated customer support help you maintain service standards as your needs grow.
Personalized experience
Some conversations call for extra comfort. Clients can request a preferred interpreter gender, so members and patients in sensitive situations can speak with someone they’re comfortable with.
AI interpreting, on your terms
Not every call needs the same approach. Our AI interpreting option works alongside traditional phone interpreting, so you can use it where it fits best. It doesn’t have to be all or nothing.
- Automatic language detection. Callers simply start speaking. The language is detected and the call is routed automatically.
- A live interpreter at any time. Callers can opt out and move to a live interpreter at any point in the conversation.
- Call transcripts. You can receive an AI-generated transcript of each call.
- Cost-effective. A practical option for the use cases where it fits.
where we help
Interpreting across the healthcare experience
member services
clinical care
compliance and operations
Real-time conversations, real-world stakes
Health plans, hospitals, and government agencies rely on our phone and video interpreting services to connect people with qualified interpreters when communication matters most.
Start a conversation
Tell us where and how you need interpreting support. We’ll help you build the right solution.
Talk with our team
See where you stand
Assess your interpreting operations to identify opportunities to improve service quality, performance, and oversight.
Take the assessment