Markets
Healthcare, understood
Trusted by CMS and 65+ health plans, including 7 of the 10 largest, we help healthcare organizations manage critical communications across languages and formats.
Our healthcare expertise, technology-enabled workflows, and human review support accuracy, accessibility, and regulatory requirements.
the challenge
When communication carries consequences
Language barriers, health literacy, accessibility, and cultural context all influence how members engage with healthcare information. When communication needs aren’t addressed, the impact can extend to member experience, care decisions, and health plan operations.
Complex or unfamiliar enrollment communications can make it harder for members to understand what they need to do and when.
Communications about benefits, coverage changes, or required actions can leave members uncertain about their options or next steps.
When members struggle to access or understand important information, confusion can lead to complaints, grievances, and additional work for health plans.
Built for the realities of healthcare communication
From enrollment and member letters to care management and regulatory notices, healthcare communications come with demanding timelines, complex requirements, and little room for error.
We combine deep healthcare experience with technology-enabled workflows and specialized human review to help organizations manage that complexity.
Managing the complexities of Medicare and Medicaid
Medicare, Medicaid, and dual-eligible programs come with different communication requirements, timelines, and member needs. We help health plans manage that complexity through coordinated language services, established quality processes, and experience with regulated member communications.
healthcare expertise
healthcare expertise
Supporting Medicare Advantage communications
Medicare Advantage plans manage a steady flow of enrollment materials, member notices, appeals, and other regulated communications. We help plans meet language access and accessibility requirements while managing the volume, accuracy, and timelines these communications demand.
healthcare expertise
Navigating state-specific requirements
Medicaid communications must account for state-specific rules, diverse member populations, and changing eligibility requirements. We support plans with multilingual enrollment, renewal, and ongoing member communications, helping them manage these demands consistently.
healthcare expertise
Coordinating communications across two programs
Dual-eligible members navigate both Medicare and Medicaid, each with its own requirements and timelines. We help D-SNP plans manage communications across these programs, supporting language access, accessibility, and consistency for members who rely on both.
MEMBER COMMUNICATIONS
One connected workflow. Fewer handoffs.
A single member communication can require multiple languages, formats, and versions, often under tight deadlines. We help health plans manage that complexity through coordinated workflows that bring preparation, translation, quality review, and delivery together.
PRepare
produce and review
deliver
PRepare
Streamline intake, file preparation, and terminology management through technology-enabled workflows.
produce and review
Coordinate translation, formatting, and accessibility services with qualified human review and quality checks.
deliver
Manage final files, delivery requirements, and reporting through a connected process.
Make every member communication count
From enrollment and accessibility to regulatory communications and language access, we help healthcare organizations manage critical information for the people who need it.
Start a conversation
Tell us where communication is creating friction for your members, patients, or teams. We’ll help you find the right approach.
Talk with our team
Find the right solution
Explore our translation, interpreting, accessibility, and other healthcare communication services.
View our services