OUR approach
From message to meaning
Getting information to members is one thing. Making it clear, accessible, and useful is another. Our approach helps health plans manage complex communications while giving members a better chance to understand and take action.
The Challenge
There’s more to getting it right
From enrollment letters and regulatory notices to appeals and prescription communications, healthcare messages carry real consequences. Members need to understand what’s being asked of them, what their options are, and what to do next.
A member receives an enrollment notice, but unfamiliar terminology makes the next steps difficult to understand.
A medication guide contains critical instructions, but complex language makes them difficult to follow.
A member receives a denial with appeal rights, but the deadline is buried and the language is unfamiliar, so the window closes.
A coverage determination letter communicates an important decision, but its format or complexity makes it difficult for members to understand their options.
How we help
From everyday member communications to complex regulatory requirements, our services help health plans communicate clearly, accurately, and at scale.
Translation & localization
We translate member letters, regulatory notices, and other healthcare communications with the linguistic expertise and quality controls needed for accuracy, clarity, and compliance.
Interpreting
Qualified healthcare interpreters connect members and care teams through phone and video interpreting, including video-based ASL, whenever conversations can’t wait.
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Alternate formats
Braille, large print, audio and accessible PDFs, designed to help members access and navigate important information while supporting Sections 504, 1557, and CMS requirements.
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Multicultural services
Cultural adaptation, transcreation, and multicultural campaigns help organizations connect with diverse audiences in ways that reflect their language, culture, and context.
OUR PROCESS
When every word matters
Every service, one program
Understanding requires depth. Delivering at scale calls for breadth. We bring both, helping health plans manage complex communications through one connected program.
Explore our services