LEADERSHIP
Different roles. One conviction.
We don’t share a script. We share a belief that real communication starts with understanding people, not just reaching them.
Understanding means feeling seen, safe, respected, and appreciated for your point of view, your lived experiences, and what brought you to where you are right now.
Tameeka Smith
Chief Executive Officer
what drew me
I’m drawn to this work because serving people who are stuck, underserved, or misunderstood matters deeply to me, and I’ve seen how real understanding can be the bridge from dependency to self-sufficiency.
Known for
Never losing sight of the human being on the other side of our work and for always asking if we’ve really reached them.
leads with
Service to others
Understanding means respecting the fact that other people may have ideas you strongly disagree with.
Gary Kirshner
Chief Financial Officer
what drew me
Competitiveness. The desire to challenge historical ways of thinking to reimagine future possibilities.
known for
Intellectual curiosity, logic, and common sense.
leads with
Loyalty
Understanding means bi-directional communication. It means going deeper to uncover perspective, motivation, or objectives.
Kaarin Gordon
Chief Growth Officer
what drew me
I gravitated to this work because I’m passionate about the global aspect of our business: it’s the opportunity to work with people in different countries and cultures, and help our clients more effectively communicate, understand, and engage with members, patients, caregivers, and clinicians.
known for
Highly supportive, goal-driven, and dedicated to growth and the CQ Fluency mission.
leads with
Assume good intent
Understanding means taking the time to see the person behind the behavior.
Alysia Gemma
Chief of Staff
what drew me
I’ve always been fascinated by people: what motivates them, what holds them back, and what helps them move forward.
known for
Creating space for honest dialogue while helping people find clarity and move forward.
leads with
Curiosity
Understanding means having the ability to see matters from a perspective other than your own and recognizing that other experiences, values, and cultures shape how others navigate the same space.
Leigh Turgut
Chief Compliance Officer
what drew me
I believe language access is a right and not a privilege and was drawn to this work so I get to play a part in the ecosystem that seeks to reduce linguistic barriers.
known for
Providing guidance and building structure where there’s no precedent.
leads with
Kindness and empathy as catalysts for compliance
Understanding means seeing the whole person (their context, culture, and constraints) and honoring that in how you engage and communicate.
Sandra DiNuzzo
Chief People Officer
what drew me
I care deeply about what happens to people in the moments that really matter, and I watched my own family struggle to understand language and navigate care. I’ve directly experienced how a lack of communication resources directly shaped their opportunities and health.
KNOWN for
Telling the truth with a heart, standing with you in hard decisions, and still insisting on high standards and follow-through.
leads with
Compassion with integrity
Understanding means working to listen, relate, create, and experience. And the work is never done.
Kelly Marek
Executive Vice President, Customer Experience
what drew me
A love of languages and their idiosyncrasies. My mother taught English to immigrants taking their citizenship test, and I was exposed to Spanish early and fell in love.
known for
Using pop culture references, sometimes really obscure ones, to relate business concepts.
LEADS with
I value and love transparency, and I’ll always try to know and share the why for everything I can.
Understanding means communication, at its core, is a transaction: the sending and receiving of thoughts, ideas, and information between people. But the measure of that transaction is not transmission. It’s understanding.
Corey Coleman
Senior Vice President, Enterprise Partnerships
what drew me
I was drawn to this organization because it sits at the nexus of healthcare delivery and healthcare understanding. That’s not incidental work. It’s foundational.
known for
Strategic, principled, and intellectually engaged. I’m also known as a reader.
leads with
Impact, specifically the kind of impact that outlasts you.
Staffed by people who believe this work matters
If you want your work to help people understand their care, we’d like to meet you.
See open positions